Privacy Policy

Last updated: December 3, 2025

Your privacy and data security are our top priorities

Information We Collect

Personal Information

  • Name, email address, phone number
  • Account credentials and wallet PIN
  • Bank account details for transactions

Transaction Data

  • Airtime and data purchase history
  • Cable TV and electricity bill payments
  • Transfer and wallet funding records

Technical Information

  • Device information, IP address, and device identifiers
  • Usage patterns and app interactions
  • Location data (only when permission is granted)
  • App performance and crash reports

How We Use Your Information

Process your transactions (airtime, data, bills, transfers)
Maintain and secure your account
Send transaction confirmations and receipts
Provide customer support
Prevent fraud and ensure platform security
Improve our services and user experience

Information Sharing

We may share your information with:

We do not sell your personal information to third parties.

Data Security

We protect your information through:

SSL Encryption

All data transmission is encrypted

Secure Wallet PIN

Protected wallet access

Security Audits

Regular monitoring and audits

Limited Access

Authorized personnel only

Your Rights

You have the right to:

Access and update your personal information
Delete your account and data directly through the app
Opt-out of promotional communications
Request a copy of your transaction history
Report privacy concerns to our support team

Account Deletion Policy

How to Delete Your Account

Self-Service Deletion: You can delete your account and data directly through the app settings without contacting support.
  1. Open the IBB DataSub app
  2. Go to Settings → Account Management
  3. Select "Delete Account"
  4. Confirm deletion with your PIN or password

Alternatively, you can contact our support team for assistance with account deletion.

What Happens When You Delete

  • Account access is immediately disabled
  • Personal information is permanently deleted within 30 days
  • Any remaining wallet balance must be withdrawn first
Note: Account deletion is permanent and cannot be undone. You will lose access to all transaction history and will need to create a new account to use our services again.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Transaction records are kept for 7 years for regulatory compliance.

Cookies and Tracking

We use cookies and similar technologies to improve your experience, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Contact Us

For privacy-related questions or concerns, contact us:

Address: Maiduguri, Nigeria